Happy Customers Say it All!

When we developed Oqrapp, we were quite sure that it will turn out to be revolutionary for businesses which are struggling position in the top results of search engine rankings. And fortunately, our findings released that it has performed beyond expectations and our clients love it. Oqrapp is fantastic! It has empowered our clients in evaluating the expectations of their customers. They bought into action the suggestions put forward by their customers through this tool and rejuvenated their visits. Many of them believe that it's audio and video reviews feature is remarkable. A client quoted- "Our Company used Oqrapp, and we were amazed to espy, how well it turned out for us across the web. The positive reviews enhanced our site visits and search engine rankings stupendously. I wonder what magic have they done in our endeavors. Hats off to the creators!" 

Oqrapp has far exceeded the rest. It just paid off to our constant efforts of building a smart relationship between our clients and their customers. It is relatively easy to use, and our clients believe that its approach and execution is outstanding throughout. A smart feature of this online reputation management tool is its ability to share on social media in real time. Social platforms are leaving no stone unturned to enhance customer reach and provide the most reliable solutions to the query seekers. One of our clients who is a restaurant owner quoted, "Oqrapp is colossal... It made me figure out the customers whose reviews upturned from negative to positive ones. Thanks a load..."

Oqrapp is HIPPA compliant, and it keeps privacy protected for all clients. This overall rating widget is receiving huge acclaims, and our clients are recommending it with a strong urge. They say that it is one of the productive tools ever as they were able to trigger their brand offers and specials without pointing the need for writing lengthy emails. One of our clients who is a manager in a reputed IT firm says, "Oqrapp has it all. It is exactly what the businesses like us were striving for, and we couldn't be more pleased." The tool's integration with Facebook, Yelp, Pinterest, and Twitter is attaining significant attention.

If you still don't own it, then ring into us and learn from us how it can help your business grow. We give a free consultation, and we can help you explain the importance of this online reputation management tool.

Reputation Management Tool- Handling Negative Reviews

You attend a party because you receive an invitation, but, there's a thing which whether being invited or not, needs to be entertained politely, and it is a customer review. You may or may not ask your customers to post feedback, but generally, they do by themselves. If they do with negative thoughts, then definitely this was not you were looking for. With an increase of review websites in this information age, customers leave no chance to broadcast how they felt about your service or whether your services are worth revisiting or not. According to a study, 61% of shoppers rely on posted reviews and decide to purchase an item or visiting a place as per suggestions.

Reviews play a significant role in SEO and customer engagement by increasing conversions, eliminating doubts and stimulating trust in your brand. Let's understand how you can deal with negative reviews:

Provide prompt answers- According to e-Strategy Trends, when a company responded politely to a customer's negative reviews, approx. A third of customers deleted or replaced their negative comments. Moreover, a fifth of such reviewers became loyal customers and revisited the website to make another purchase. Ensure you are active on your social media accounts and are politely addressing the feedbacks. 

Apologize and empathize- You have to be in your customer's shoes when you receive feedback from them. Especially when it is negative feedback, your job is to console the customer by empathizing. An expert was quoted saying, "Make up for the mistake, even if it's not your fault. By making amends, you're much more likely to get the customer's business again."

Seek a second chance- A key to retaining business is to take action on negative comment and post healthy response consoling the customer to give you a second chance. Offering a voucher or replacement can be a tactic to impress a displeased customer.

Handling Negative Customer Reviews

Handling multiple conversations to satisfy the needs of each customer can prove cumbersome because you have to emphasize positive feedbacks as well. Think about automation which can hinder negative reviews from audience and allows you (admin) to fix them personally by communicating personally with a particular customer. Online Reputation Management (ORM) can help you achieve this. With an ORM tool, you can seek feedback from your customers through a questionnaire on their email address. When the response is received, the admin has authority to trigger negative feedback emails to his/her company's concerned department. To publish positive reviews on the web, the admin can send a copy paste link to the customer, through which the customer can post the reviews on the internet.

Automation Tool for Your Business Growth

Oqrapp is an ORM tool which can help you segregate negative and positive reviews. It is one of the most efficient methods of saving your reputation and brand value online. Connect with Oqrapp's experts to get this installed for your business.

Online Reputation Management for Restaurants

Don't you think that your restaurant's reputation across the web lays a significant impact on your sales? Believe it or not, but, 97% of people read online reviews while 68% people trust them to drive their way in its conformance. Your review book may confine the negative reviews just to yourself or your staff, however, online reviews will expose them openly in front of the whole world. Customers have grasped the benefits of digitization favorably and many of them hardly leave a chance to take their reviews on the web. No one is authorized to delete or modify the submitted reviews, and hence, one has to face consequences of the negative reviews.

We have a way out to know the customer's feedback in a manner that negative reviews get posted only to your account, and just the positive feedback gets displayed on search engines. To accomplish this, you would need to use Online Reputation Management (ORM) tool for your restaurant. 

How ORM works?

A pre-requisite for ORM to function for your restaurant is that you must know the email addresses of your customers. ORM sends a feedback link to a customer's email address which contains a questionnaire customized by you. Once the responses are submitted, you can review them. You can retain negative reviews with yourself for process improvement and connect personally with your customers to apologize & learn more from them about your services. To display positive reviews on search engines, you can trigger a copy paste link on the customer's email address which asks the customer if he/she is willing to paste the reviews on the search engine. If the customer copies the positive reviews on the web, then your branding is automatically done. People will follow the reviews, and your sales graph will grow exponentially.

How ORM helps a restaurant business?

The taste of each person differs slightly. However, there are instances where the taste of people varies largely. ORM has specific straight benefits which are listed below:

·         It allows easy reach to customers personally.

·         It helps you in dealing with customer complaints promptly.

·         Psychologically, it projects a right image in customer's mind and helps in maintaining good relations.

·         It is a strategy to build customer trust.

·         It leverages positive impact on customer and helps in minimizing negative reviews

·         It adds a benefit to your restaurant business in comparison to your customers.

·         It encourages online endorsements.

Manage Your Restaurant's Online Reputation

Oqrapp is an ORM which can cater your needs of maintaining your reputation online and build customer trust. There's a massive need for online reputation management for restaurant as in 95% cases people follow online reviews before ringing into a restaurant. To know more connect with Oqrapp team now.