Online Reputation
Management
Do you have a business? Did you get negative reviews which
are hampering your reputation? Well, we have a solution to mend the differences
and captivate your target audience. Ponder about a means which can allow you to
stay in a proactive communication with your customers where you can resolve
their queries, respond to their feedback and monitor their behavior towards
your services. Moreover, in turn, it can enhance your online presence and add
brownie points to your cart over your competitors. You can achieve these
factors by strategizing your business with an online reputation management(ORM) tool. Let's understand how it works:
·
Seeks
responses from customers- Your customer may say 'Thank You!' after you have
completed his/her job. However, he/she may not mean it. ORM tool does a sneak
peek to gather information on what did the customer felt about the service.
Furthermore, offline feedback does not drive online traffic, and you are
missing a large scope of your audience if your online presence is not much visible
or appreciated. The tool helps you in connecting with your customers. It sends
a link to your client's email address which opens a questionnaire. Here they
submit the responses and there you are ready to identify their inclination
towards your services.
·
Gets
testimonials-The testimonial section on your website may not be the
potential tab which user may usually be scrolling. ORM helps you in seeking
testimonials from your customers. You can then post these positive feedbacks on
your social media platforms to engage customer attention and flaunt your
pre-eminence.
·
Displays
only the positive reviews- Yes! You read it correctly. ORM tool can display
the positive feedbacks online and hinder the negative ones. Now, the question
arises what happens with the negative comments? ORM tool is a continuous
business improvement gear because it posts the negative feedback to your
manager or concerned team to notify the loopholes figured out by customers.
This way you can adhere to your customer's expectations.
·
Enhances
Google presence- The underlying algorithm of Google's search engine shows
customer reviews in two fashions- first, the most recent one and the other
being the most helpful one. These both show organic ratings and reviews
irrespective of its positivity or negativity. When a customer submits feedback
in the questionnaire provided by you, a link is sent by ORM to your business
email address as well as to the customer with a link. This web link allows
customers to paste their submitted reviews on Google.
Build a Strong
Reputation
One Question Reputation App is one such ORM tool which can
help you achieve a substantial prestige amongst your customers and your
competitors. This tool has received an excellent response, and many businesses
are already up to it. What are you waiting for then? Get this now!